Frequently Asked Questions (FAQ)

Tourist Shopper — www.touristshopper.com

1. What services does Tourist Shopper offer?

Tourist Shopper provides curated Maldives travel packages—surfing, diving with manta rays, honeymoon stays, island hopping—as well as souvenirs from local vendors and artisans.

2. How do I book a package?

You can select your preferred package on our website and follow the booking instructions. After confirmation, you will receive a booking email with all details.

3. Can I customize my package?

Yes. Many packages—such as honeymoons, island tours, or private activities—can be customized based on availability. Contact us at support@touristshopper.com for adjustments.

4. What payment methods do you accept?

We accept major credit/debit cards, online payment gateways, and local transfer options depending on your region.

5. Are package bookings refundable?

Refunds depend on the cancellation rules of our partner resorts and activity providers. Some bookings are refundable, while others (especially promotional deals) may not be. Please check our full Refund Policy.

6. What if my activity gets cancelled due to weather?

For weather-related cancellations (such as diving, surfing, or sandbank activities), we will reschedule your activity or issue a partial/full refund based on provider terms.

7. How will I receive my refund?

Approved refunds are processed within 7–14 business days to the original payment method. Bank delays may apply.

8. Do you offer airport transfers?

Some packages include transfers. For others, transfers can be arranged upon request.

Souvenir Shop FAQs

9. Can I return or exchange a souvenir item?

Yes, returns or exchanges are allowed within 7 days for damaged, defective, or incorrect items. Proof (photos/videos) is required.

10. What items are not eligible for return?

We cannot accept returns for:

  • Opened or used items
  • Handmade items with natural variations
  • Clearance or discounted products
  • Custom-made souvenirs

11. Who pays for return shipping?

If the item is defective or incorrect, Tourist Shopper covers return shipping. For other cases, the customer may be responsible.

12. Are handmade souvenirs safe to purchase?

Yes. Handmade items may have small variations, which add to their uniqueness. These variations are not considered defects.

13. Do you ship souvenirs internationally?

Yes, most items can be shipped internationally. Shipping availability and cost depend on your location and item type.

14. How long does delivery take?

Delivery time varies by region. Local deliveries usually take 2–5 days, while international orders may take 10–21 days.

15. How do I track my order?

Once your souvenir or package order is confirmed, we will send tracking or confirmation details via email or WhatsApp.

16. How can I contact Tourist Shopper?

You may reach us at:
📧 support@touristshopper.com
🌐 www.touristshopper.com